Privacy Policy

1. Introduction

CareNexus LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.carenexushomecare.com or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, mailing address)
• Professional information (employment history, certifications, licenses)
• Health information (when you request care services for yourself or a loved one)
• Payment information (when you engage our services)
• Communications with us (emails, phone calls, text messages)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our home care services
• Process employment applications and conduct background checks
• Communicate with you about our services, including scheduling and updates
• Send you SMS text messages (only with your explicit consent)
• Comply with legal obligations and protect our rights
• Respond to your inquiries and provide customer support

4. SMS Text Messaging

By providing your phone number and consenting to receive SMS messages, you agree to receive text messages from CareNexus Home Care Services related to:

• Interview scheduling and employment updates (for job applicants)
• Care scheduling and service updates (for clients)
• Important notifications about your account or services

Message Frequency: Message frequency varies depending on your interaction with our services. You may receive up to 10 messages per month.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

Message & Data Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

5. Mobile Information Sharing Statement

By submitting your phone number through our website, forms, or other communication channels, you agree to receive text messages from CareNexus LLC, including but not limited to appointment reminders, service updates, notifications, and promotional messages.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier. Message frequency may vary.

Opt-Out: You may opt out at any time by replying STOP to any message or contact us directly for assistance by replying HELP.

Your Privacy: We do not sell, rent, or share your mobile information with third parties for their marketing purposes. Your phone number and related information will only be used to communicate with you about our services and will be protected in accordance with this Privacy Policy.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business
• Healthcare facilities and partners (with your consent)
• Law enforcement or regulatory agencies when required by law
• Background check providers (for employment applicants)

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt out of SMS communications at any time
• Withdraw consent for data processing

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: